Where can I get computer help?
The IT Help Desk is officed inside the library's computer lab. They are open M-F 8-5.
Where is the computer lab located?
The computer lab is just inside the North and East doors to the library. It is next to the 24-hour study room.
Your TU ID is needed to get into the computer lab.
The computers on the Browsing Floor require me to log in. How do I do that?
The computers in the library require you to log in before you can use them. You must log in with your TU username and password, as you would using the TU Portal or Harvey. If you've forgotten your password you may need to contact the IT Help Desk at 631-3500. The IT Help Desk office is open Monday-Friday 8-5 inside of the McFarlin Library computer lab.
I'm trying to print a PDF file from one of the library databases, but all it's printing is a blank page. What should I do?
Try and print your document by clicking on the Adobe print icon, found in the Adobe Reader toolbar. This can be a little confusing, since the file in the Reader may be displayed within Internet Explorer, which has its own toolbar with a print icon.
Can I use a laptop computer in the Library?
Yes, IP (Internet) connections and electrical outlets are available in parts of the library. Wireless access is also available throughout the library. You can contact the IT Help Desk if you need help connecting to campus WiFi. The IT Help Desk office is open Monday-Friday 8-5 inside of the McFarlin Library computer lab.
Is wireless Internet access available in McFarlin?
Wireless Internet access is available throughout McFarlin.
You can contact the IT Help Desk if you need help connecting to campus WiFi. The IT Help Desk office is open Monday-Friday 8-5 inside of the McFarlin Library computer lab.
What is Zotero and how do I download and install it?
Zotero is citation management software that takes the drudgery out of research and writing by providing tools to download, organize, and cite references in a paper. The software is free, easy to use, and works with many browsers, including Chrome and Firefox. More information is available in the Zotero LibGuide.
Why is a security warning appearing when I try to access a library database?
Occasionally, a security warning may pop up in your browser when you try to access a library database. It is a result of how we authenticate members of the TU community when they use library databases. In a very few cases this comes into conflict with a database's security system and causes the browser to throw up an SSL or security certificate warning.
The warning may make you feel uneasy, but there is nothing to worry about. If you are unsure whether or not it is safe to open a page, then you may contact the Library Service Desk at 918-631-2871 or mcfarlinlibrary@utulsa.edu.
How do I increase my printing quota?
Log into the TU Portal. Find a link under Student Links labeled "Printing Quota Increase Form." Click on that link to a form that allows students to purchase additional pages.
